Question 1

How quickly will I hear back?

Accepted Answer

We reply within 24 hours on business days (Monday–Friday, 9:00 AM – 5:00 PM IST). For urgent billing issues, start your message with "Urgent".

Question 2

Can I get a demo of Skrap.ai?

Accepted Answer

Yes. Pick "Sales & custom plans" and tell us about your team and volume — we'll set up a walkthrough of verification, bulk lists, the API, and our integrations.

Question 3

How do I report a bug?

Accepted Answer

Choose "Bug report" as the topic and include the steps to reproduce it, your account email, and any request ID shown in the app or API response.

Question 4

How do I delete my data or disconnect the Google Sheets™ add-on?

Accepted Answer

Click Disconnect in the add-on's settings to remove your API key, and revoke access anytime from your Google Account permissions page. To delete your request history, send a privacy request and we'll complete it within 30 days.

Question 5

Do you offer phone support?

Accepted Answer

Phone support is available for billing issues and critical technical problems on request. For everything else, email is the fastest way to reach us.

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