This page explains, in plain words, how Skrap.ai handles personal data and which controls you have in the product. The legally binding text is our Privacy Policy; if the two ever differ, the Privacy Policy applies. Skrap.ai is operated by dev4web.co, a sole proprietorship registered in India.
Who is responsible for what
| Data | Skrap.ai's role | What that means |
|---|---|---|
| Your account, billing and usage data | Controller | We decide how it's used, only to run and secure the service. See the Privacy Policy. |
| Contact data you submit to verify or find (emails, names, companies, domains) | Processor, on your instructions | You are the controller. We process it only to return the result you asked for, and you confirm you have a lawful basis for it. |
Legal bases we rely on
- Contract: to provide the service you signed up for and process your requests.
- Legitimate interest: to secure the service, prevent fraud and abuse, and keep it reliable.
- Legal obligation: tax, accounting and other legal requirements.
- Consent: optional cookies (change them any time under Cookie Preferences in the footer) and anything else you expressly agree to.
Controls you have in the product
- Export your data: download a JSON copy of what Skrap.ai stores about your account from Settings → Data & privacy in the app.
- Delete your account: Settings → Profile → Delete account. Your profile is anonymised and your API keys, sessions, connected AI apps, lists and saved searches are removed; bulk result files are purged. Billing and usage records stay as long as accounting law requires. Cancel an active subscription, and hand over or close a team you own, before you delete.
- Do-not-contact list: add email addresses or whole domains under Lists so your team doesn't reach out to them again. It's shared across a team account; owners and admins edit it.
- Bulk results expire: downloadable bulk results are kept for 30 days after processing.
- Cookie choices: optional analytics cookies only run with your consent; see the Cookie Policy.
How long we keep data
| Data | How long we keep it |
|---|---|
| Account data | While your account is active; deleted or anonymised after you close it |
| Request history (submitted values and results) | Up to 3 years for billing records and your usage history, or until you ask us to delete it |
| Bulk list results | 30 days after processing |
| Security and audit logs (sign-ins, API key and team changes, downloads) | 365 days |
| Fraud-prevention signals (device identifier, hashed browser characteristics, IP addresses) | Up to 180 days after last seen |
| Support chat messages | Deleted from the chat system 180 days after the last message |
| Support correspondence | Up to 2 years |
| Billing and tax records | As long as the law requires |
Your rights
Depending on where you live, you can ask to access, correct, delete or port your personal data, object to or restrict processing, and withdraw consent. Email [email protected] and we'll respond within 30 days. This also applies if you're not a customer and think Skrap.ai processes data about you.
In India, our Grievance Officer can be reached at [email protected] (address: 9, Kiran Nagar Phase 2, Ayodhya Bay Pass, Huzur, Bhopal, Madhya Pradesh 462022, India).
Service providers and transfers
We use a small set of providers to host the service, take payments, send account emails, run analytics (with consent), protect forms from bots and power the support chat. They're listed in section 6 of the Privacy Policy. Data may be processed outside your country; where required we use safeguards such as standard contractual clauses and adequacy decisions.
Using Skrap.ai for outreach under GDPR
When you email people you found or verified with Skrap.ai, you are responsible for having a lawful basis. For B2B outreach many teams rely on legitimate interest, which needs a documented balancing test. In practice:
- Contact people for a reason that's relevant to their role, and keep messages proportionate.
- Tell people where you got their details and how to opt out (GDPR Article 14), and honour objections straight away (Article 21).
- Put anyone who opts out on your suppression list, such as Skrap.ai's do-not-contact list, so nobody on your team emails them again.
- Keep only the data you need, and verify before you send so you're not mailing addresses that no longer belong to the person.
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