Last Updated: 1/8/2026
1. Digital Service Delivery
Skrap provides digital services including email verification, bulk email processing, and API access. As our services are delivered digitally, there are no physical shipping requirements. Service access is provided immediately upon successful account creation and payment verification.
2. Service Activation
2.1 Free Plan
Free plan users receive:
- Immediate Access: Account activation within minutes of registration
- Monthly Credits: 100 free credits delivered automatically on the 1st of each month
- API Access: Instant API key generation and documentation access
- Dashboard: Full access to web dashboard upon email verification
2.2 Paid Plans (PAYG & Enterprise)
- Instant Activation: Service access granted immediately after payment verification
- Credit Delivery: Credits added to account within seconds of successful payment
- API Access: Full API documentation and keys available immediately
- Team Features: Enterprise plan team management activated instantly
3. Payment Processing
Payment processing is handled through secure third-party providers:
- Razorpay: Primary payment processor for Indian and international transactions
- Stripe: Alternative payment processor for global transactions
- Processing Time: Payment verification typically takes 30 seconds to 2 minutes
- Instant Delivery: Credits are delivered immediately upon successful payment confirmation
4. Service Availability
4.1 Uptime Guarantee
We strive to maintain 99.9% uptime for our core services. In the rare event of service interruptions, all users receive automatic credit compensation based on downtime duration.
4.2 Geographic Availability
Our services are available worldwide with no geographic restrictions. API endpoints are hosted on multiple continents to ensure optimal performance for all users.
4.3 Mobile Access
Full service access is available through our web dashboard, which is optimized for mobile devices. API access works seamlessly across all platforms and devices.
5. Enterprise Plan Delivery
5.1 Team Setup
Enterprise plan activation includes:
- Team Creation: Instant team setup with custom credit pools
- Member Invitations: Email invitations sent immediately to team members
- Role Assignment: Admin and member roles activated upon acceptance
- Shared Credits: Team credit pool distributed according to subscription tier
5.2 Monthly Refills
Enterprise plans receive automatic monthly credit refills either on the 1st of each month, your account registration date, or your preferred billing cycle date. Credits are added to the team pool within 24 hours of the billing cycle.
6. API Documentation Delivery
API access includes:
- Instant Access: API documentation available immediately upon account creation
- Code Examples: Sample code in multiple programming languages
- Rate Limits: Appropriate rate limits set based on plan type
7. Support and Onboarding
7.1 Welcome Package
New users receive immediate access to:
- Welcome email with setup instructions
- Quick start guide and tutorials
- API documentation and examples
- Dashboard walkthrough
7.2 Technical Support
Our support team provides assistance through multiple channels with typical response times:
- Email Support: Within 24 hours
- Live Chat: Available during business hours
- Documentation: Self-service 24/7 access
- Enterprise Support: Priority response within 4 hours
8. Failed Delivery Handling
In rare cases of service delivery issues:
- Payment Failures: Automatic refund processing within 24-48 hours
- Service Interruptions: Pro-rated credit compensation
- API Issues: Temporary rate limit adjustments and priority support
- Account Issues: Manual account recovery and credit restoration
9. International Delivery
Our digital services have no geographic restrictions. Users worldwide receive the same level of service quality and instant access. We support multiple currencies and payment methods to accommodate international users.
10. Service Updates and Maintenance
We regularly update our services to improve performance and add features:
- Scheduled Maintenance: Announced 48 hours in advance with minimal downtime
- Feature Releases: New features delivered seamlessly without service interruption
- Security Updates: Applied automatically with no user action required
- Performance Improvements: Continuous optimization for better speed and reliability
11. Contact Information
For questions about service delivery or to report delivery issues, please contact us:
Service Delivery Support
Email: support@skrap.com
Live Chat: Available on our website
Response Time: Within 24 hours
Our digital services are delivered instantly with no waiting. If you experience any issues, our support team is here to help ensure smooth service delivery.